Frequently asked questions
At Kawa Events, we offer our services at various outdoor and indoor locations such as parks, gardens, beaches, and private properties chosen by you. We can assist you with finding a perfect location; however, obtaining any required permits, especially for public places, remains your responsibility.
If you would like to do an event at a private property, such as your backyard or even indoors, we will gladly come to you and set everything up.
To book an event with us and secure your spot, you have to pay 25% non-refundable down payment and $100 refundable security deposit. We charge the rest of amount 3 days before your booked event. If you wish to cancel an event, we will refund you only $100 security deposit. In order to keep 25% of down payment, you have to reschedule an event for another available date and time. These changes has to be made at least 3 days in advance of event. Any cancellations made with less than 3 days notice before the scheduled event date are not eligible for a refund or rescheduling. Cancellations made by Kawa Events will be fully refunded.
By booking with us, you agree to our terms and conditions.
We understands that the weather can be unpredictable, especially for outdoor events like picnics. In this case Kawa Events has the right to cancel event due to the weather, although we will work with you to find an alternative date or location for your picnic. Events can be moved inside your home or other desired location. If changing location or rescheduling is not an options for you, a full refund will be provided.
After making the final payment (3 days before the event), the guest count cannot be lowered. However, if you need to add more guests to the event, this can be accommodated at any time for an additional cost. Please note that any adjustments to the guest count must be discussed and agreed upon with us. While we strive to accommodate last-minute guest changes whenever possible, due to planning constraints, Kawa Events may not always be able to accept significant increases in guest count.
Most of our events are set for 3 hours. If you would like to extend the duration of your event, please make sure to provide us with at least 24 hours notice. If you wish to add more time while you are at the event, simply contact us and we will be happy to add extra time depending on our availability. An additional cost for each hour will apply depending on amount of guests.
For our picnic services, we can serve up to 30 guests by providing picnic tables, pillows and decorations. Our table styling services have unlimited decor supplies, so we can cater to as many people as needed, although we do not provide tables and chairs in this case, only decorations and tableware.
To ensure the smooth and efficient setup of your event, our team will arrive at the agreed-upon location 2-3 hours in advance. We kindly request that guests refrain from arriving early to their event, as this allows us to fully set everything up before everyone's arrival. Additionally, to prevent any potential issues, we ask that you do not leave our equipment unattended before the end of your booked time. After your event concludes, we'll take care of everything, efficiently cleaning up and collecting our equipment.